IT Support and Security Operations Officer

Position summary

Odunela Group is recruiting an IT Support and Security Operations Officer to provide reliable user support, account administration, endpoint management and day-to-day security operations across Group companies and projects. The successful candidate will support employees, maintain equipment and access records, monitor operational security events, coordinate incident response and track vulnerability remediation.

This role operates security controls but does not independently certify that those same controls are effective. Independent cybersecurity assurance will remain with a separately accountable specialist.

Principal Responsibilities

The officer will:

1. provide first- and second-line technical support to authorised users;
2. receive, classify, prioritise and resolve IT support requests;
3. create, amend, suspend and close user accounts following approved requests;
4. administer access requests and maintain approval evidence;
5. enforce least-privilege and role-based access principles;
6. maintain employee devices, peripherals and authorised software;
7. maintain equipment, asset, allocation, warranty and return inventories;
8. configure and support endpoint security controls;
9. coordinate patching and software-update activities;
10. monitor security alerts and escalate suspicious or material events;
11. maintain cybersecurity incident, investigation and response records;
12. support containment, recovery and evidence preservation during incidents;
13. perform routine backup checks and escalate failures;
14. track vulnerability findings, remediation actions and overdue items;
15. support password, authentication and multifactor-authentication controls;
16. support secure onboarding, role changes and employee departures;
17. remove or suspend access promptly when authorised;
18. maintain acceptable-use, security-induction and awareness records;
19. deliver ordinary staff security-awareness activities;
20. support continuity, disaster-recovery and equipment-replacement arrangements;
21. maintain technical user guides and common-issue knowledge records;
22. coordinate with the ERP Platform and Applications Engineer on platform incidents;
23. coordinate with external cybersecurity specialists on testing and assurance;
24. supervise the IT elements of the ERP and IT Support Apprentice’s work.

The establishment expressly separates operational security work from independent cybersecurity assurance.

Essential Requirements

Applicants should demonstrate:

1. a degree, diploma, recognised technical certification or equivalent practical experience in information technology, networking, cybersecurity or a related discipline;
2. practical experience providing user and endpoint support;
3. experience administering user accounts and access permissions;
4. knowledge of Windows, common productivity applications and basic networking;
5. understanding of endpoint security, malware protection, patching and authentication;
6. experience maintaining IT assets and support tickets;
7. ability to investigate incidents methodically and preserve records;
8. understanding of confidentiality, least privilege and security escalation;
9. strong customer-service and communication skills;
10. ability to explain technical requirements to non-technical employees.

Desirable Experience

Advantageous experience includes:

1. Microsoft 365 or Google Workspace administration;
2. Linux support;
3. ERPNext or Frappe user administration;
4. endpoint-management platforms;
5. vulnerability-management tools;
6. backup and recovery operations;
7. network monitoring;
8. incident-response coordination;
9. ISO 27001, NIST or similar control frameworks;
10. startup or multi-company IT support.

Personal Qualities

The role requires patience, discretion, vigilance, methodical problem solving, service orientation, calmness during incidents, willingness to escalate concerns and respect for evidence and access boundaries.

Selection process

Assessment will ordinarily include application review, screening interview, practical IT-support and access-control exercise, security-operations interview, final interview, references and verification.

Application requirements

Applicants should submit:

1. A concise cover statement.
2. A current CV to include:
3. an example of an IT support, access-management or security incident personally handled;
4. the applicant’s specific actions and result;
5. contact details for two professional referees.

YOUR APPLICATION WOULD BE REJECTED IF YOU DO NOT COMPLY WITH THIS APPLICATION REQUIREMENTS.

Equal Opportunity Policy

Odunela Group assesses applicants on competence, integrity, evidence, suitability and the approved requirements of the position.

Candidate Privacy

Applicant information will be processed for recruitment, verification and employment-administration purposes in accordance with the candidate privacy information available through the Odunela Group career portal.