Graduate Client Operations and Launch Readiness Associate

Position summary

Odunela Group is recruiting a Graduate Client Operations and Launch Readiness Associate to support projects. The successful candidate will help establish client request intake, onboarding, complaints administration, pilot operations and launch-readiness procedures. The role is for a recent graduate (2026) who has a strong organisation, professional communication and the ability to recognise and prevent unauthorised customer promises.

Principal Responsibilities

The successful candidate will:

1. map customer journeys;
2. establish request-intake procedures;
3. support client onboarding;
4. prepare approved customer communications;
5. maintain complaints and service-exception records;
6. coordinate controlled pilot participants;
7. support service-level and escalation arrangements;
8. test client-facing procedures;
9. maintain launch-readiness checklists;
10. coordinate staff and user rehearsals;
11. record operational defects and service gaps;
12. support launch-period operations;
13. supervise a Client Operations Apprentice when authorised.

Essential Requirements

Applicants should possess a relevant degree or equivalent qualification in:

1. business administration;
2. operations management;
3. customer experience;
4. communications;
5. project management;
6. public administration;
7. information management.

Applicants must demonstrate:

1. professional written and verbal communication;
2. customer-service judgement;
3. accurate record keeping;
4. organisation and prioritisation;
5. problem-solving;
6. confidentiality;
7. practical digital competence.

Desirable Attributes

1. customer-service experience;
2. operations or project internship;
3. complaints handling;
4. service design;
5. digital-platform support;
6. user testing;
7. onboarding administration.

Selection Process

The recruitment process will include:

1. Application and eligibility screening.
2. A role-specific practical assessment completed during Screening.
3. Round One technical and competency interview.
4. Final Round institutional-suitability interview.
5. Identity, qualification, reference and role-appropriate verification.
6. Management clearance and conditional offer.

Application Requirements

Applicants should submit:

1. A concise supporting statement explaining their suitability.
2. A current CV along with:  
3. Relevant academic, professional, project or portfolio evidence;
4. your earliest available commencement date;
5. any conflict of interest relevant to the role;
6. the contact details of two suitable referees.

YOUR APPLICATION WOULD BE REJECTED IF YOU DO NOT COMPLY WITH THIS APPLICATION REQUIREMENTS.

Equal Opportunity Policy

Odunela Group assesses applicants on competence, integrity, evidence, suitability and the approved requirements of the position.

Candidate privacy

Applicant information will be processed for recruitment, verification and employment-administration purposes in accordance with the candidate privacy information available through the Odunela Group career portal.