Services Manager

Position Summary

Odunela Group is establishing a central shared-services function to support its companies and projects.

The Group Shared Services Manager will build and coordinate common corporate services covering people and recruitment, finance and payroll administration, procurement, governance records, ERP support, corporate IT and ordinary communications.

This is a practical operating role. The successful candidate must be able to establish procedures, coordinate specialists, allocate work fairly, maintain controls and ensure that routine operational matters do not require continuous CEO intervention.

Principal Responsibilities

The successful candidate will:

1. Establish Companies' Services;
2. create and maintain the shared-services service catalogue;
3. establish service-request and prioritisation procedures;
4. supervise the Group Services functional officers;
5. supervise the shared-services apprenticeship programme;
6. coordinate recruitment and workforce administration;
7. oversee payroll and basic finance administration;
8. oversee procurement and supplier administration;
9. coordinate corporate-governance and secretariat support;
10. oversee ERP and corporate IT services;
11. coordinate approved brand and communication support;
12. maintain service levels and performance reports;
13. prevent unnecessary duplication of corporate functions;
14. provide the CEO with one consolidated weekly report;
15. escalate only material or unresolved matters.

Essential Requirements

Applicants must demonstrate:

1. a bachelor’s degree or equivalent practical professional experience;
2. at least three years of relevant operational-management experience;
3. experience establishing or improving corporate support processes;
4. experience supervising personnel from different functions;
5. experience managing competing priorities;
6. experience preparing management reports;
7. strong written, numerical and organisational competence;
8. practical digital-system capability;
9. sound understanding of confidentiality and internal controls.

Desirable Experience

Experience in one or more of the following will be advantageous:

1. Shared-services operations;
2. group-company support;
3. ERPNext
4. recruitment and ATS administration;
5. payroll or finance operations;
6. procurement;
7. corporate governance;
8. IT service management;
9. startup or greenfield operations;
10. graduate or apprentice supervision.

Personal Qualities

The successful candidate must demonstrate:

1. integrity;
2. fairness;
3. organisation;
4. discretion;
5. service orientation;
6. willingness to enforce controls;
7. ability to prioritise competing requests;
8. ability to supervise specialists without pretending to possess every specialism;
9. accountability for mistakes;
10. ability to resolve routine matters without excessive CEO intervention.

Selection Process

The recruitment process will include:

1. application review;
2. screening interview;
3. practical shared-services assessment;
4. functional-control interview;
5. final interview;
6. identity, qualification, reference and background verification.

Appointment is conditional upon satisfactory verification and approval.

Application Requirements

Applicants must submit through the Odunela career portal:

1. current CV;
2. a concise cover statement;
3. an example of a corporate process personally established or improved;
4. the problem addressed;
5. the applicant’s specific contribution;
6. the measurable result;
7. contact details for two professional referees.

YOUR APPLICATION WOULD BE REJECTED IF YOU DO NOT COMPLY WITH THIS APPLICATION REQUIREMENTS

Equal Consideration

Odunela Group considers candidates on the basis of competence, integrity, suitability and the requirements of the position.

Candidate Privacy

Applicant information will be processed for recruitment, verification and employment-administration purposes in accordance with the candidate privacy information available through the application portal.