Customer Account Manager Trainee

We’re looking for Customer Account Manager Trainee to join our growing Sales Team. As part of a global organisation, you’ll focus on local accounts while having access to a global network of potential clients to engage with.

We prioritise quality, customer focus, and customer care, ensuring our clients receive the best solutions for their needs. We’re looking for someone willing to be Customer Account Manager Trainee. Must have prior experience, which can be in sales or service; and must have a drive to succeed in a fast-paced environment.

Why Join Us?

You’ll have the opportunity to work in aligned industry sectors, leveraging your skills to build meaningful client relationships and drive growth. We take a solution-focused approach, working with clients to understand their challenges and deliver tailored outcomes. With a supportive team and an uncapped commission structure, this role offers great potential for career progression and success.

Key Responsibilities:

1. New Business Development: Engage with potential clients to identify opportunities and contribute to sales targets.
2. Onboarding: Introducing clients to the use and management of marketing resources.
3. Client Relationships: Establish strong, lasting connections with clients to secure repeat business and foster trust.
4. Account Management: Support the development and management of client accounts, ensuring satisfaction and identifying growth opportunities.
5. Opportunity Management: Work through the sales cycle, from initial qualification to client onboarding and delivery oversight.
6. Service Offering Expansion: Collaborate with the team to drive sales initiatives across our full range of services—Project Resourcing, Advisory, Training, and Technology Services.
7. Networking & Engagement: Build your professional network through referrals, industry events, and community involvement.

What We’re Looking For:

1. Understand customer relationship management, including having the willingness to learn.
2. In additional to English, fluency in spoken and written languages of Yoruba or Igbo or Hausa is essential; and a plus if can communicate Twi or any other African language.
3. A proactive and goal-oriented mindset with a desire to learn and grow.
4. Can follow rules, be honest, and unyielding when it comes to being honest.
5. Professional communication skills and the ability to engage confidently with clients at all levels – including with the use of clients’ local language.
6. Flexibility and a readiness to adapt in a dynamic, evolving market.